Shipping & Delivery Policy
Fast and reliable delivery services across India to ensure a smooth shopping experience.
Shipping Time & Processing
At Pureplush (marketed by Nexora Trading Co), we strive to provide fast and reliable delivery services across India.
- Orders are dispatched within 24 to 48 hours after payment or COD verification.
- Standard delivery timelines range between 3 to 7 business days depending on delivery pincode location.
- Orders placed on Sundays or public holidays will be processed on the next business day.
Shipping Charges & Cash on Delivery (COD)
Nominal Rate
Calculated at checkout for orders under ₹499.
Free Above ₹499
Applies automatically to all prepaid and COD orders above ₹499.
Cash on Delivery (COD) is available for serviceable pincodes across India.
Order Tracking
- Once your shipment is dispatched, you will receive a tracking link via SMS/WhatsApp/Email.
- You can track real-time delivery status using the courier partner tracking link.
Transit Damage or Wrong Item Delivered
• If your package arrives damaged or incomplete, please notify us within 48 hours of delivery.
• Sharing an unboxing photo or video helps our team expedite replacement dispatch immediately.
Order Cancellation & Address Modification
- Orders can be cancelled or modified prior to dispatch by reaching out to support.
- Once the order has been handed over to the courier partner, address modifications cannot be guaranteed.
Support & Contact
For delivery inquiries, tracking support, or address changes, please contact us at:
Phone / WhatsApp: +91 84468 16247
Nexora Trading Co, Dhanori, Pune, Maharashtra - 411015
Thank you for choosing Pureplush!
Have questions about this policy?
Our customer care team is available 10:00 AM – 6:00 PM (Mon–Sat).