Refund & Return Policy
At Pureplush, customer satisfaction is our top priority. We offer a clear and transparent 3-day replacement policy for damaged or wrong items.
General Refund & Return Policy
At Pureplush (marketed by Nexora Trading Co), customer trust and satisfaction are our top priorities. We strive to offer a fair and transparent refund and replacement process across all botanical personal care formulations we sell.
We offer a 3-day replacement or refund policy for damaged, defective, or incorrect items delivered, subject to personal care hygiene guidelines:
Issues (damaged packaging, leakage, wrong item) must be reported within 48 hours to 3 days of delivery.
Returned items must be unused, un-tampered, and in original outer packaging for hygiene compliance.
Opened or used personal care products (soaps, shampoo bars, powders, oils) are non-returnable due to health and safety standards.
Once approved, refunds are credited back to your original payment method within 3–7 business days.
Product Category Guidelines
Replacements provided for transit damage or wrong product received. Opened soap/shampoo bars are non-refundable.
Must be returned in original sealed foil/jar. Please inspect outer seal before opening.
In case of bottle breakage or leakage during transit, please share unboxing photo/video proof within 48 hours for immediate replacement.
Need Help?
If you received a damaged item or need assistance with your order, please contact our support team:
10:00 AM – 6:00 PM IST (Mon–Sat)
Thank you for choosing Pureplush!
Have questions about this policy?
Our customer care team is available 10:00 AM – 6:00 PM IST (Mon–Sat).